The short answer
Some surveyors focus on resolution; others appear to focus on billable hours, unnecessary correspondence and escalation. A fee-driven approach rarely improves protection — it usually increases cost and damages neighbour relations, and it should concern both building and adjoining owners.
Why it matters
A surveyor appointed under the Act must act impartially, resolve disputes within their jurisdiction, keep costs proportionate and focus on what matters under the Act, not act as an agent or advocate. Fee-driven conduct shows up as unnecessary separate appointments, inflated correspondence, overcomplicated issues, unnecessary engineer input, delayed awards, minor points escalated to the third surveyor, and fear created rather than clarity. The hidden cost is higher fees, delayed works, increased legal risk, stress, a reduced chance of practical agreement and avoidable third surveyor referrals. The building owner often pays the immediate bill, but both owners suffer.
What to do now
- Look for a surveyor who offers clear fees, explains the process simply, and supports agreed surveyor appointments where suitable.
- Choose someone who focuses on real risks, challenges excessive fees, and has a reputation for moving matters forward.
- Watch for escalation dressed up as diligence.
Common mistakes
- Assuming more correspondence and more appointments mean more protection.
- Letting minor points be escalated to the third surveyor unnecessarily.
- Ignoring early signs of a fee-driven approach.
When to call Coburns
If you suspect a matter is being inflated rather than resolved, send us the file and we will give you a proportionate view.